This page is informational. For concrete contractual or legal compliance questions, legal review is recommended.
1. How to request support
- Email: info@seishin.team.
- Phone: +40 742 880 888.
- Briefly describe the website, app or project.
- For bugs, include a screenshot, device type, browser / operating system and reproduction steps.
2. App support
- Include app name, platform, version and whether the issue occurs on iOS, Android or macOS.
- For purchase, download or update issues, the platform account process may also be involved.
- App privacy page: /privacy.
3. Website and admin support
- Provide the affected URL and access / permission issue, but do not send passwords by email.
- Content changes, new pages or new functions are handled by separate agreement.
- For urgent technical issues, state whether a live website or client operation is affected.
4. What support may include
- bug investigation
- usage questions
- content update coordination
- new feature preparation
- publishing / platform questions
5. Response time
- We read requests as soon as reasonably possible.
- If a maintenance agreement exists, priority and response time may be defined separately.
- Support does not replace a separate development order for new features or larger changes.